Net Promoter Score®

Badanie NPS — zamień klientów w promotorów

Mierz lojalność, porównuj wyniki i działaj na każdą ocenę.

Badania NPS zaufane przez znane marki

What is NPS survey software?

NPS survey software automates everything around the Net Promoter Score: sending the 0–10 question, classifying promoters, passives, and detractors, calculating your score, and helping your team respond. Use it after purchases, support tickets, or quarterly check-ins—on email, your website, or in-app.

Responsly is an NPS survey tool that pairs the standard question with follow-ups, templates, and analytics. Combine NPS with CSAT on the same flow, or explore customer satisfaction (CSAT) alongside loyalty metrics.

NPS survey templates

Start from ready-made NPS templates instead of building from scratch. Add the core recommendation question, optional “Why did you give this score?” follow-ups, and branding in minutes—then share via link, email, or website feedback tool.

Browse survey templates or create a custom NPS flow in our survey platform. Use our NPS benchmark calculator to see how your score compares to your industry.

How to calculate NPS

Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters:

NPS = % Promoters − % Detractors

Respondents are grouped by their 0–10 rating: promoters (9–10), passives (7–8), and detractors (0–6). For example, if 50% are promoters and 20% are detractors, your NPS is 30. Scores range from −100 to +100.

Responsly calculates your score automatically as responses come in—no spreadsheets needed. For a full walkthrough with examples, read our guide on how to calculate Net Promoter Score, or follow our guide to implementing NPS surveys.

NPS calculator showing promoters, passives and detractors

Get to know your customers with one simple question

Turn detractors into promoters
Focus on detractors, try to fix their problems, and turn them into promoters of your product.
Grow your NPS
The initial NPS score is a good base for future growth. Try to increase the NPS score in the following research. Check our NPS benchmark calculator to compare your NPS score with the industry average.
Add NPS questions to other surveys
You can measure Net Promoter Score when measuring Customer Satisfaction Score or other customer research.

Closing the loop on NPS feedback

Collecting scores is only half the job. Closing the loop means following up with detractors, thanking promoters, and routing responses to the right team. Responsly connects NPS to Slack, email alerts, and your CRM so nothing sits unanswered.

Go further with Athena, our AI customer intelligence agent—it monitors NPS trends, flags anomalies, and suggests what to fix. Pair quantitative NPS with qualitative analysis; learn about net sentiment score and sentiment scoring for open-ended feedback.

Close the loop on NPS survey responses with alerts

See NPS Survey in action

NPS Survey Software FAQ

Czym jest oprogramowanie do badań NPS?

Pomaga wysyłać pytanie Net Promoter Score, zbierać oceny 0–10 i automatycznie liczyć wynik NPS.

Czym jest Net Promoter Score (NPS)?

NPS mierzy, jak bardzo klienci są skłonni polecić Twoją firmę — w skali od 0 do 10.

Jak oblicza się NPS?

NPS = % promotorów − % detraktorów. Wynik od −100 do +100.